No worries, we got you.
If your driver can’t reach you after five minutes from initial contact, your order will be cancelled at no extra charge to you.
But wait! If you reach out to us after your order failed we will be able to provide you with an appropriate delivery time to re-route your order and get it to you ASAP! Don't hesitate in reaching out, we LOVE hearing from you!
If you know you’re going to miss your delivery window, it would help us BIG TIME if you could let us know in advance. Feel free to contact our customer support team, so we can take care of the cancellation for you.
Also, important to note: if missing your delivery becomes a habit, we might have to suspend your account (but we really, really don’t want to).
